{"id":1041,"date":"2025-03-12T05:35:11","date_gmt":"2025-03-12T05:35:11","guid":{"rendered":"https:\/\/www.batterymap.co.nz\/blog\/?p=1041"},"modified":"2025-03-12T05:35:11","modified_gmt":"2025-03-12T05:35:11","slug":"firmware-update-bricks-hp-printers-makes-them-unable-to-use-hp-cartridges","status":"publish","type":"post","link":"https:\/\/www.batterymap.co.nz\/blog\/2025\/03\/12\/firmware-update-bricks-hp-printers-makes-them-unable-to-use-hp-cartridges\/","title":{"rendered":"Firmware update bricks HP printers, makes them unable to use HP cartridges"},"content":{"rendered":"\n

HP already has a reputation for breaking printers with updates.<\/p>\n\n\n\n

\"\"\/<\/figure>\n\n\n\n

HP, along withother printer brands, is infamous for issuing firmware updates thatbrick already-purchased printersthat have tried to use third-party ink. In a new form of frustration, HP is now being accused of issuing a firmware update that broke customers\u2019 laser printers\u2014even though the devices are loaded with HP-brand toner.<\/p>\n\n\n\n

The firmware update in question is version 20250209, which HP issued on March 4 for its LaserJet MFP M232-M237 models. Per HP, the update includes \u201csecurity updates,\u201d a \u201cregulatory requirement update,\u201d \u201cgeneral improvements and bug fixes,\u201d and fixes forIPP Everywhere. Looking back to older updates\u2019 fixes and changes, which the new update includes, doesn\u2019t reveal anything out of the ordinary. The older updates mention things like \u201cfixed print quality to ensure borders are not cropped for certain document types,\u201d and \u201cimproved firmware update and cartridge rejection experiences.\u201d But there\u2019s no mention of changes to how the printers use or read toner.<\/p>\n\n\n\n

However, users have been reporting sudden problems using HP-brand toner in their M232\u2013M237 series printers since their devices updated to 20250209. Users on HP\u2019s support forum say they see Error Code 11 and the hardware\u2019s toner light flashing when trying to print. Some said they\u2019ve cleaned the contacts and reinstalled their toner but still can’t print.<\/p>\n\n\n\n

\u201cInsanely frustrating because it’s my small business printer and just stopped working out of nowhere[,] and I even replaced the tone[r,] which was a $60 expense,\u201d a forum user wrote on March 8.<\/p>\n\n\n\n

>>>0957-2385 Charger for HP 1518 1510 1010 Printer 22v 455ma Charger<\/a><\/p>\n\n\n\n

When reached for comment, an HP spokesperson said:<\/p>\n\n\n\n

\n

We are aware of a firmware issue affecting a limited number of HP LaserJet 200 Series devices and our team is actively working on a solution. For assistance, affected customers can contact our support team at: support.hp.com.<\/p>\n<\/blockquote>\n\n\n\n

HP users have been burned by printer updates before<\/h2>\n\n\n\n

HP hasn’t clarified how widespread the reported problems are. But this isn’t the first time that HP broke its customers\u2019 printers with an update. In May 2023, for example, a firmware update caused severalHP OfficeJet brand printers to stop printingand show a blue screen for weeks.<\/p>\n\n\n\n

With such bad experiences with printer updates and HP\u2019scontroversial stanceon purposely breaking HP printer functionality when using non-HP ink, some have minimal patience for malfunctioning HP printers. As one forumcommenter wrote:<\/p>\n\n\n\n

\n

\u2026 this is just a bad look for HP all around. We’re just the ones that noticed it and know how to post on a forum. Imagine how many 1,000s of other users are being affected by this and just think their printer broke.<\/p>\n<\/blockquote>\n\n\n\n

Some commenters are already using current exasperation to push HP’s customers to move to rival printer-maker Brother.<\/p>\n\n\n\n

“I went out and got a similar Brother printer for $144 at Walmart,” one of HP\u2019s forum userswrote. “Not ideal – but no more auto firmware updates – plus the new printer has [its] own 250 sheet paper tray and manual sheet feeder[,] which is nice. Just a little bigger than the HP. It’s a little slower first page out – but I’m not in any particular hurry.”<\/p>\n\n\n\n

>>>GD03XL Battery for HP Envy X360 2-in-1 14-FC 14-FA N66000-B71<\/a><\/p>\n\n\n\n

Brother was recently accused via viral video of updating its laser printers so they wouldn’t print or would print worse when using non-Brother toner. But Brother denied this was the case.<\/p>\n","protected":false},"excerpt":{"rendered":"

HP already has a reputation for breaking printers with updates. HP, along withother printer brands, is infamous for issuing firmware updates thatbrick already-purchased printersthat have tried to use third-party ink. In a new form of frustration, HP is now being accused of issuing a firmware update that broke customers\u2019 laser printers\u2014even though the devices are … Continue reading Firmware update bricks HP printers, makes them unable to use HP cartridges<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-1041","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/www.batterymap.co.nz\/blog\/wp-json\/wp\/v2\/posts\/1041","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.batterymap.co.nz\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.batterymap.co.nz\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.batterymap.co.nz\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.batterymap.co.nz\/blog\/wp-json\/wp\/v2\/comments?post=1041"}],"version-history":[{"count":1,"href":"https:\/\/www.batterymap.co.nz\/blog\/wp-json\/wp\/v2\/posts\/1041\/revisions"}],"predecessor-version":[{"id":1042,"href":"https:\/\/www.batterymap.co.nz\/blog\/wp-json\/wp\/v2\/posts\/1041\/revisions\/1042"}],"wp:attachment":[{"href":"https:\/\/www.batterymap.co.nz\/blog\/wp-json\/wp\/v2\/media?parent=1041"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.batterymap.co.nz\/blog\/wp-json\/wp\/v2\/categories?post=1041"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.batterymap.co.nz\/blog\/wp-json\/wp\/v2\/tags?post=1041"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}